How can we help?
Find answers to common questions or get in touch with our team.
Email us
[email protected]In-app feedback
Settings > Send Feedback
Response time
Usually within one business day
Frequently asked questions
How do I know if a venue is actually halal?
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Look for the certification and trust context on each venue. A 'Certified' label requires current accepted evidence from a recognised Australian certifier. Community signals are user input only and do not establish halal status.
Is Halal Finder really free?
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Yes. Public browsing is free and needs no account. A free account supports reports, preferences, notifications, and eligible business claims. Membership includes saved places, personal lists, community voting, and venue suggestions.
How do I report incorrect venue information?
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Open the venue page and submit a report with the specific detail that needs review. Check the displayed evidence and uncertainty first, and contact support if a published listing appears unsafe.
Are new business claims available?
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Yes. Sign in to start or resume a business claim. Claims are subject to ownership verification and manual review before owner access is granted.
Why can't I find a venue I know about?
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Coverage varies across Melbourne and Victoria. Members can suggest a missing venue from search; suggestions are reviewed before publication.
Do you track my location?
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Only when you're actively using the app to find nearby venues, and only if you've given permission. We never track your location in the background, and we never store your location history.
How do existing members manage billing or delete an account?
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Website memberships can be started or managed from Account > Billing. If you subscribed on iOS, manage that subscription from Settings > Your Name > Subscriptions on your iPhone. Owner plans stay separate and use the purchase channel shown in the owner workspace. To delete account data, start from the Profile screen in the iPhone app or from your signed-in account page on the website. A delete confirmation email from Halal Finder can finish the request on the web confirmation page after you sign in. This removes your account data, including saved places, lists, reports, suggestions, votes, and claims.
Can I confirm account deletion on the web?
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Yes. If you receive a delete confirmation link sent by Halal Finder, the secure confirmation page can complete the request after you sign in. You can start deletion from the iPhone app Profile flow or from your signed-in website account page. The browser confirmation page only accepts delete links sent by Halal Finder.
Is there an Android version?
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Not yet. Halal Finder is available on the web, and the iOS app is coming soon. We'll announce Android availability on the website.
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